Contact us
Have a question or need help? Reach out and we’ll aim to respond as quickly as possible, typically within 24 hours on business days
Email us at
support@polishly.comFrequently Asked Questions
Why do my photos expire after 48 hours?+
To protect your privacy and keep our service affordable, we automatically delete all images 48 hours after processing. We believe in minimal data retention—once you've downloaded your professional shot, we don't need to keep your personal data on our servers.
How do I remove the watermark?+
Free previews include a watermark. You can remove it and unlock the high-resolution version by using 1 credit. Credits can be purchased in the 'Account' section or directly on the result page.
Do my credits expire?+
No. Once purchased, your credits stay in your account forever until you decide to use them.
Are my photos used for training?+
No. We use pre-trained AI models to enhance your photos. Your specific uploads are never used to train or improve our algorithms.